Transparency, from the start
Feedback & complaints
You deserve to understand your options and have your concerns heard.
Start a conversation
To raise a concern with 4S Migration, email Shikha Gupta at shikha@4smigration.com.au. Tell us what happened, any relevant dates, and the outcome you would like. Include only information needed to understand the concern and avoid sending sensitive documents unless a suitable method has been agreed.
Your rights as a client
The OMARA Consumer Guide explains what to expect when working with a registered migration agent. The Migration Agents Code of Conduct sets out professional obligations.
Raise a concern with OMARA
You can raise a complaint about a registered migration agent’s conduct with the Office of the Migration Agents Registration Authority. You do not need our permission to do so. Visit OMARA’s complaints information for the process and the matters it can consider.
A complaint is different from a visa review
Complaining about an agent does not replace a visa application, review or appeal and does not extend any deadline. If a decision or deadline is involved, seek appropriate assistance promptly. Check the decision notice and official guidance for your circumstances.
Privacy concerns
See our privacy notice for information about personal information and privacy requests.